FAQs

The Burning Questions...

Why are there no prices on your website?

We tailor our pricing to our customers needs to save them money! All our customers have bespoke designs which require different decoration techniques. We work with our customers to decide on the best decorative process for their designs. This works out more cost effective and ultimate promises our customers better results! We ask all our customers to e-mail sales@fellpromotions.co.uk for quotations or fill our contact form on the website.

To save time we ask customers to attach their artwork where possible.

What are the lead times for order completion?

Our clothing lead times are usually between 7-10 working days however we try to accommodate our customers deadlines. Providing the order is signed off and everything is approved in good time we can always deliver a quick turnaround. Promotional Items may vary, however express options are available.

Is there a Set Up fee?

There is no set up fee for print however there is a £10 digitising fee for embroidery. This is the process that turns your logo into stitches and is a one off payment.

Is there a minimum order?

There is no minimum order for clothing, as we welcome all orders big or small. For promotional items minimum orders may apply and vary depending on the product of interest. If there is a minimum order you will be made aware when quoted.

Can you help me with my designs?

We have a fantastic in-house design team who are always happy to help with any design queries. We offer free consultations to customers who need a helping hand getting their ideas down on paper.

Do I get to approve my artwork before confirming my order?

As part of the ordering process, customers must approve the paper proof they are sent before processing the order to production. Design clarity is essential for us to provide you with the best possible service. Orders will not be signed off unless the customer is 100% happy with their proof. Changes can be made after the initial proof has been sent.

What format do I send my artwork in?

Please attach artwork to an email describing decoration and quantities. We request that the artwork is sent as a PDF file.

What kind of finish can I expect from each application?

Below are examples of our three main clothing applications that we provide in house. We always recommend an application to our customers to make the most out of their design. Usually customers have a preference between print and embroidery so people tend to request more information about the two types of print. There is no difference in quality between all the applications only the finish, as we only use the best materials on the market to ensure longevity.

Embroidery is always a popular choice particularly in a professional work setting. The smaller the design, the flatter the stitches will sit on top of the fabric, which is something to consider if you require a large design area. The difference in finish between the two prints is vinyl lays on top of the fabric and direct to garment is ink printed into the fabric so you can’t feel it. DTG tends to be better for more detailed full colour designs, whereas vinyl suits simpler bold designs.

 

Do you charge for delivery?

Delivery is free for orders over £250.00. Orders under this amount are charged an £8.99 courier fee for direct signed delivery.  All customers are welcome to collect their orders. We are located in the centre of Huddersfield and payment can be made by card or cash upon arrival.

What forms of payment do you accept?

We accept Cash (£), Visa, BACs, Paypal, Mastercard and Maestro. Payments can be made over the phone with our promise that details will be destroyed as soon as the transaction is made.